Pip and Marley Dog Grooming’s priority is the welfare of the pets in our care and to maintain client satisfaction. We aim to give you and your pet the best service we can.
We require all our clients to complete a Client Registration. It is important that the information you provide is correct and complete and you must make us aware of anything we need to know about your pet’s behavior. Please advise us of any relevant changes each time you bring your pet in.
By completing a Client Registration you confirm your agreement to these terms and conditions and that we may rely on the information provided.
We will not share your details with other organisations. However, from time to time we will contact you by phone, text, email or post with news, offers and service updates. We may also photograph or video your pet and use these images on our website or Facebook page. Please let us know if you do not wish to receive such information or do not want us to use images of your pet.
We keep client records for 7 years, and then destroy them before recycling. You have the right to request any information we hold about you. We will provide copy(ies) within 30 days.
We confirm all our appointments the day before, therefore you will receive a phone call or text message prior to your appointment. We do this in order to secure the right amount of dogs for each day.
If you wish to opt out of this service, please let us know. By signing our terms and conditions we understand that you are happy to receive this service.
At the time of your pet’s appointment please ensure that they are fit and healthy and all vaccinations are up to date. Grooming of sick or elderly pets is entirely at the owner’s risk. Grooming may expose underlying skin or health problems that we cannot be held liable for, please contact your Vet for advice.
Pets are not to be fed 2 hours prior to their appointment and please ensure they are adequately toileted.
Pets with extremely matted coats will be charged extra. If we feel that de-matting your pet would cause too much stress and discomfort we may recommend a complete clip down. This will dramatically change your pet’s appearance, as their hair will be short and close to the skin.
If your pet becomes ill whilst in our care we may call a Vet and unless it can be clearly shown that Pip and Marley Dog Grooming are liable, all Vet costs shall be at the owner’s expense.
We may refuse to groom a pet that presents a risk of injury to themselves or Pip and Marley Dog Grooming’s staff or other customers.
Payment must be made on collection of your pet. We accepts cash and major debit & credit cards, we do not accept cheques. Late collection, of more than 30 minutes may be charged at and additional £10.
We may charge a £20 cancellation fee if you arrive more than 20 minutes late for an appointment, cancel your appointment with less than 24 hours notice or fail to arrive for your appointment.
Pip and Marley Dog Grooming’s priority is the welfare of the pets in our care and to maintain client satisfaction. We aim to give you and your pet the best service we can.
We require all our clients to complete a Client Registration. It is important that the information you provide is correct and complete and you must make us aware of anything we need to know (or any subsequent changes) regarding your pet’s health and behavior. In particular; any issues with food or toy possession, running off, constant barking, problems with house training etc.
By completing a Client Registration you confirm your agreement to these terms and conditions and that we may rely on the information provided.
We will not share your details with other organisations. However, from time to time we will contact you by phone, text, email or post with news, offers and service updates. We may also photograph or video your pet and use these images on our website or Facebook page. Please let us know if you do not wish to receive such information or do not want us to use images of your pet.
We keep client records for 7 years, and then destroy them before recycling. You have the right to request any information we hold about you. We will provide copy(ies) within 30 days.
We confirm all our appointments the day before, therefore you will receive a phone call prior to your appointment. We do this in order to secure the right amount of dogs for each day. If you wish to opt out of this service, please let us know. By signing our terms and conditions we understand that you are happy to receive this service.
All dogs must be microchiped, have up-to-date vaccination, including kennel cough and be wormed and de-flead regularly.
If your pet becomes ill whilst in our care we may call a Vet and unless it can be clearly shown that Pip and Marley Dog Grooming are liable, all Vet costs shall be at the owner’s expense.